As LLMs become the go-to for quick answers, fewer people are posting questions on forums or social media. This shift could make online searches less fruitful in the future, with fewer discussions and solutions available publicly. Imagine troubleshooting a tech issue and finding nothing online because everyone else asked an LLM instead. You do the same, but the LLM only knows the manual, offering no further help. Stuck, you contact tech support, wait weeks for a reply, and the cycle continues—no new training data for LLMs or new pages for search engines to index. Could this lead to a future where both search results and LLMs are less effective?
My 70 year old boss and his 50 year old business partner just today generated a set of instructions for scanning to a thumb drive on a specific model of printer.
They obviously missed the “AI Generated” tag on the Google search and couldn’t figure out why the instructions cited the exact model but told them to press buttons and navigate menus that didn’t exist.
These are average people and they didn’t realize that they were even using ai much less how unreliable it can be.
I think there’s going to be a place for forums to discuss niche problems for as long as ai just means advanced LLM and not actual intelligence.
When diagnosing software related tech problems with proper instructions, there’s always the risk of finding outdated tips. You may be advised to press buttons that no longer exist in the version you’re currently using.
With hardware though, that’s unlikely to happen, as long as the model numbers match. However, when relying on AI generated instructions, anything is possible.