It’s the same as with Linux, GIMP, LibreOffice or OnlyOffice. Some people are so used to their routines that they expect everything to work the same and get easily pissed when not.
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This isn’t just open-source software; it’s also a collection of servers run by hobbyists.
There is no business here at all. You’re not the product, but you’re also not the customer — because there is no customer. What you’re seeing here is a strictly nonprofit Internet service provided by people who just want to make one.